ONGOING OPERATIONAL LEADERSHIP
Turning Your Strategy Into Execution
A fractional COO is a senior operations leader who works with you part-time, on a retainer, and turns your strategy into consistent execution — priorities, systems, accountability — without a full-time executive on payroll.
Sound Familiar?
Growth is straining how you operate
Client delivery isn't consistent
Nobody's sure who owns what
Every decision routes through you
Systems are scattered across tools
Strategic priorities keep stalling
WHAT IT ACTUALLY LOOKS LIKE
A Real Week of Operations Leadership.
Slack first thing — answering the admin team so they aren't waiting on the founderMonday ops sync with the owner — hot items, decisions, progress, and anything we need to strategize on before it lands on the teamReviewing SOPs, making edits, and building the assets the team needs to run the processReviewing project boards and checking in with the team to make sure projects are on track and clear blockersDesigning workflows from the team syncs and coordinating the vendors and moving parts around themReviewing KPIs and the data behind them, so decisions are made on numbers instead of instinctAll of it used to be the founder's, done after hours.
CHOOSE YOUR LEVEL
Same Leadership Either Way. The Difference Is How Embedded We Are.
Both put us inside your leadership layer. The question is only whether your team has the capacity to execute.
LEVEL ONE
Fractional COO
A COO in your leadership layer, for owners and leadership teams who have internal people to carry out the work. We set direction, hold the rhythm, and make sure the right things get decided and accountable for the outcome.
WHAT'S INCLUDED
- Operating strategy
- Quarterly and 90-day planning
- KPI scorecards
- Leadership meeting facilitation
- Team accountability structures
- Role clarity
- Executive coaching and decision support
Monthly retainer · 6-month commitment
$2,500+
LEVEL TWO
HIGHER TOUCH
Fractional COO + Operations
Leadership and hands-on coordination. We run the operating rhythm and do the building — the version most growing businesses actually need.
EVERYTHING ABOVE, PLUS
- Operational project management
- Workflow and systems improvement
- Client-journey design
- CRM and project-management refinement
- SOPs, checklists, documentation
- Coordinating implementation with your team
- Managing outside specialists + vendors
Monthly retainer · 6-month commitment
$6,000+
THE FIRST 90 DAYS, THEN THE RHYTHM
How It Works
DAYS 1–30
Diagnose and Prioritise
What we fix first and why.
DAYS 31–90
Build the Systems
One flow, working end to end, documented and owned by someone other than you.
ONGOING
Run the Operating Rhythm
Weekly cadence, quarterly planning, scorecard review.
THIS IS YOU IF
- You're established and you already have a team
- The constraint is leadership capacity
- You want someone accountable for how the business runs — not another advisor with opinions
NOT THIS IF
- You've one defined problem to solve — a consulting engagement is cheaper and faster
- You're ready for a full-time operations leader on payroll
THE ECONOMICS
What It Costs, in Context
Same job, same year, 3 ways to pay for it.
$180K–$250K
FULL-TIME COO, PER YEAR
Plus benefits, payroll tax, ramp-up and severance risk. A big bet on 1 hire.
$30K–$72K
FRACTIONAL COO, PER YEAR
$2,500–$6,000 a month. Executive operations leadership from the first week, scoped up or down as the business changes.
Your Evenings, Weekends & Peace of Mind
KEEPING IT ALL YOURSELF
Who Owns What
You stay the Visionary. We take the half of the job that has been quietly eating your week.
VISIONARY FOCUS
FRACTIONAL COO FOCUS
Where the company is going
How the company will execute
Growth vision and strategic choices
Priorities, systems, capacity and accountability
Key external relationships
Internal coordination and operational performance
Revenue goals and where to invest
Margin, capacity and operational overhead — making sure growth is actually profitable
“What should we achieve?”
“Who does what, by when, and how do we measure it?”
QUESTIONS
What Owners Ask Before Signing.
What do you do versus what our team does?+
We own the operating rhythm, the priorities and the structure. Your team owns delivery. In Outsourced Operations we also build the systems your team then runs — we don't take over their jobs.
How long is an engagement?+
A minimum engagment is 6 months, and engagements can last for 12-24months+
Do you do automation and AI?+
Yes! We review your AI readiness, ROI on implementation, and collaborate with CitizenWorks for AI, automation and training.
I'm on board but my team isn't. How do I get buy-in?+
We start by making sure they know we're here to help — to make their jobs easier, and to make the business and the founder more successful.
Phrased that way, it becomes a shared vision: we're all on the same side. It's never us against them. It's all of us building a successful business, and showing each person what's in it for them.
If the team is genuinely resistant, we start with a Working Genius workshop instead — it builds trust before it asks for change, and it's the approach we reach for most often because it works.
Phrased that way, it becomes a shared vision: we're all on the same side. It's never us against them. It's all of us building a successful business, and showing each person what's in it for them.
If the team is genuinely resistant, we start with a Working Genius workshop instead — it builds trust before it asks for change, and it's the approach we reach for most often because it works.
Which tools do you work in?+
We work inside your tools when appropriate, or can work alongside your team if direct access isn't available.
Not Sure Which Level? The Diagnostic Decides It.
$1,200, and it tells you whether you need leadership, one project, or nothing from us at all.